Puedes ponerte en contacto con Selmark enviándonos un email a [email protected], e intentaremos responderte en un plazo de 24 horas en días laborables.

Faq Sections

How to shop at Selmark Lingerie
How do I shop at Selmark Lingerie?

Buying your Selmark underwear is easier than you think. There are two ways to do it, visiting your nearest store, or buying in our online lingerie store in a very simple way:

1. Find your perfect garment

You can search the underwear catalog by product category, (bra, panties, corsets, accessories...), by collection, in our featured section... or in the search engine, by clicking on the magnifying glass icon in the upper right corner of the page. Thanks to it you can do a very exhaustive search and see what models we have available in the size and color you are looking for.

In each garment you can see all the detailed information of each one of them: composition, available colors, detailed photos of the product... And when you have decided, select your size , color, number of units and add it to your basket! 2. Add to cart

2. Add to cart

When you find the perfect garment (or garments), remember to select your size, preferred color and number of units and click on the Buy button to create your order. You can add the clothes you want while looking at the catalog and choose only the ones you want before confirming the order. To see everything in your basket, click on the basket icon in the upper right corner of the store.

3. Confirm your order

Before confirming your order you can see everything you have added, remove products, change colors... and apply discount coupons if you are already a Selmark user. When you have your basket ready, you only have to open your session (if you have not already done so) by clicking on the user icon or register if you are not a Selmark user yet. And don't worry, you'll be able to continue with your order without losing what you've added to the basket!

4. Where do you want to receive it?

Tell us to which address you want us to send your new garments, your invoice and how you want to pay for them. And you already have your order ready! In addition, you can track the delivery with the tracking number that we will provide you.


Advantages of buying in our online store

Just by registering with Selmark you can enjoy many advantages when placing your orders:

1. Your private profile

Manage all your data, orders and discount options from your private profile, see everything you have purchased, the status of your new orders, etc. To access your private profile, you just have to click on the user icon in the upper right corner of the page. In it you can see all the information that we explain below. When you want to log out, just click on "Log out"

2. Your favorite clothes

Save the clothes that you wear the most or that you like the most in the favorites list of your private profile. You just have to click on the icon to add it to your list and click on it again to make it disappear from it. So you can have the clothes you like the most at hand.

3. Your addresses

In your private profile you can also save all your usual addresses so you don't have to add them to your orders. You just have to click on the option My addresses, fill in the data and save your new address. From that moment you will have it available for all your orders, and you can modify it or choose another one at any time.

4. Control your orders

You can see all the orders that you have made to us through the web to find clothes that you want to buy again, know when you have made them, what discounts you have used, etc. You just have to go to your private profile and click on the Order history option, where you can also see the photo of all the products that we have sent you in it.

And find out all the news!

Don't miss a new collection! If you want to be aware of all the news, you can subscribe to our newsletter, to receive our launches, special promotions in your email... and not miss a single one.


Payment Methods
How can I pay online?

You can choose from the following, the payment option you prefer for each of your orders in the online store:

A | Card payment

Use your usual credit or debit card to make the payment through the secure payment gateway of La Caixa. Depending on the bank your card comes from, you may need your coordinate card to make a secure payment.

B | PayPal

You can also use your PayPal account to make, in a single click, the payment of your order through this secure payment platform.

C | Bank transfer or deposit

If you wish, you can also make a transfer or deposit the amount of your order to the following bank account: Recipient: Selmark S.L.U. IBAN: ES25 2100 8613 3302 0006 2010 BIC: CAIXESBBXXX

D | Payment in installments

If your order exceeds €50, you can also choose the option to pay it in 3 monthly installments through Alma without any cost or interest.

E | Bizum

You choose the option that best suits you in each order!


Is it safe to shop at www.selmarklingerie.com?

Of course! For Selmark Lingerie, security in online purchases is very important. For this reason we have payment systems specialized in 100% secure payments. In addition, we transmit all payment data directly to said entities and in an encrypted way (SSL).


Shipping Policy
What is the shipping price?

The costs associated with shipping are as follows, depending on where your order is shipped:

Peninsular Spain: €4.50 Standard Shipping or €6 Express Shipping (*)

Peninsular Portugal: €5

Balearic Islands: €9

Canary Islands, Ceuta and Melilla: €9 (VAT not included)

Rest of the EU: €20

Rest of the world: consult [email protected]


Do you send my order anywhere?

Yes, we ship your order anywhere.


How long will it take for my order to arrive?

The estimated delivery time for your order is 24/72 working hours in mainland Spain and mainland Portugal.

If you have selected bank transfer as the payment method, remember that this term may vary, since your order will not begin to be processed until we are aware that it has been made.< /p>

IMPORTANT! Due to the large volume of orders, during the SALES period this usual period may be affected and may be longer.


Can I request expedited shipping?

Express shipping is available in Peninsular Spain. This service is based on guaranteed delivery on the next business day from 08:30 a.m. to 2:00 p.m. Valid for orders registered until 1:00 p.m. Does not apply to payments by bank transfer.


When will I get free shipping?

You will enjoy free shipping costs from the following amounts on your order:

Peninsular Spain and peninsular Portugal: €60

Balearic Islands: €75

Canary Islands, Ceuta, Melilla: €75 (VAT not included)

Rest of the EU: €80

Rest of the world: consult [email protected]


Returns & Exchanges
What is the deadline to make an exchange or return?

Our customers will have a return or exchange period of 30 days from the date of receipt of the order.

A single change of items will be allowed if it is a change of size or color in the same reference. Otherwise, you must make the corresponding return and then a new order.


How to manage a change/return?

There is also the possibility of managing the return or exchange by accessing your customer account on our website and following the steps below:

1. Access the "Order History" section.

2. Click on "Details" to select the order for which you want to return.

3. Select the product or products that you want to return by checking the check box next to their names.

4. In case it is more than one product, you must add the amount to be returned. If you wish, you can also leave a comment indicating the reason why you want to return those garments or, in the case of a change in size or color, indicate the new shipment that you want us to send you.

5. Finally, click on "Request a return".

Once the above instructions have been followed, SELMARK will receive the request and review it. If everything is correct, the customer will receive an email confirming acceptance of the same, in which the return number will also be indicated. Your return request may be denied if the item you wish to return is an adhesive product, since in this case it is not allowed for hygiene reasons.

Once you have your return number, the customer must indicate it on the outside of the package and you will be able to manage the shipment of the same on your own with the company you want, paying the shipping cost. The address to which you should do it is the following:

SELMARK SLU - Customer service

PTL Valladares Calle C, nave A11

36315 - Vigo (Pontevedra)

Spain


What do I do if I have any questions about my return?

If you have any questions, send an email to [email protected]


Can any type of item be returned?

For hygiene reasons, the return of adhesive products is not allowed.


When and how will the corresponding reimbursement be made?

Once the package has been received at the SELMARK warehouses and it has been verified that the returned products are in perfect condition, the exchange or refund procedure will be carried out for the amounts corresponding to the returned products.

In the event of a return, SELMARK will refund the amount paid by the customer to the bank account, card or PayPal account used to pay for the order as soon as possible.

The return of the products will give rise to a refund in an amount equal to the purchase price of the returned product(s), within a period of 14 days from receipt of the products by SELMARK.

The refund will include possible shipping costs only in the case of the return of all the items that make up the order. If you have any questions or queries in this regard, the client can contact SELMARK by email at [email protected]


What to do in case of defective products or errors in orders?

In the case of defective products or products that do not correspond to the order placed by the customer, please contact us at the following email address: [email protected] and we will give you a solution as soon as possible.

In these exceptional cases, we will order the transport company to collect the wrong products or those with some defect, with Selmark taking charge of all associated costs.


Size guide
How do I know which size is right for me?

We put at your disposal a size guide where you only have to indicate the measurements that are requested according to the type of product in which you are interested and we will provide you with the size that corresponds to you in our articles.

You can visit it here.


Customer Support
How can I contact you if I have any questions or incidents?

You can get in touch with us by sending an email to [email protected], and we will try to get back to you within 24 hours on weekdays.


Legal bases
Privacy Policy

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of this data, you are informed of the following:

The data that you communicate to us through this web page will be processed.

The person responsible for the processing of your data is SELMARK SLU, with CIF B36610525, with address in Vigo, at PTL Valladares, calle C, nave A11, 36315. Your email address for any matter related to the processing of personal data staff is [email protected]

The purpose of the treatment is the management of the commercial relationship with the interested party. The data may be communicated to the courier or logistics companies in charge of transporting and delivering the products. The treatment includes the conservation of the data, the communication to the appropriate departments of each company and even the communication of the data between the different companies of the group.

The legal basis of the treatment is the express consent provided by the interested party.

It is necessary for the interested party to provide the data in order to provide the entrusted services. If said data is not provided, the data controller will not be able to carry out said services.

Personal data will be kept for a period of FIVE YEARS.

The interested party has the possibility of requesting the person responsible for access to their personal data, its rectification, its deletion, the limitation of its treatment, to oppose said treatment or to exercise the portability of the data that is processed in an automated way.< /p>

In case of conflict, the interested party can go to the Spanish Data Protection Agency or any other competent control authority to understand their claims.

The interested party can withdraw his consent at any time, without this affecting the legality of the processing based on the consent prior to his withdrawal. </ p>

The data of the interested party will not be used for automated individual decisions.


Cookie Policy

INFORMATION ON COOKIES

Due to the entry into force of the relevant modification of the “Ley de Servicios de la Sociedad de la Información” (LSSICE) established by Royal Decree 13/2012, it is Obligation to obtain the express consent of the User from all web pages that use expendable cookies, before browsing through them.

WHAT ARE THE COOKIES?

Cookies and other similar technologies such as local shared objects, flash cookies or pixels, are tools used by web servers to store and retrieve information about their visitors, as well as to offer a correct functioning of the site. Through the use of these devices, the Web server is allowed to remember some data concerning the user, such as his preferences for viewing the pages of this server, name and password, products that most interest him, etc.

COOKIES AFFECTED BY LA NORMATIVA AND EXCEPTED COOKIES

According to the EU directive, the cookies that require informed consent on the part of the user are analytics and advertising and affiliation cookies, excluding those of a technical nature and the necessary for the operation of the website or the provision of services expressly requested by the user. WHAT TYPES OF COOKIES ARE THERE? Regarding the types of cookies, there are five main groups: Analytical cookies: collect information about the use made of the website. Social cookies: those necessary for external social networks. Affiliate cookies: allow tracking of recent visits from other websites, with which the website establishes an affiliation contract (affiliation companies). Advertising and behavioral cookies: collect information about the preferences and personal selections of the user (retargeting). Technical and functional cookies: they are strictly necessary for the use of the website and for the provision of the contracted service.

COOKIES THAT ARE USED ON THIS WEB SITE PHPSESSID: Technical and strictly necessary cookie that contains the session identifier. It is deleted when closing the browser. _lang: technical cookie and strictly necessary to contain the language of the session. It is deleted when closing the browser. ac_cookies: technical and strictly necessary cookie that contains the value of you if you have accepted the installation of cookies. It expires in 1 year since the last update. _ga: Google Analytics cookie that enables the unique visit control function. The first time a user enters the website through a browser, this cookie will be installed. When this user re-enters the web with the same browser, the cookie will consider that it is the same user. Only in the event that the user changes browser, it will be considered another user. Expires 2 years since the last update. More information on the processing carried out by Google Analytics here. _gat: This cookie is associated with Google Analytics Universal. It is used to limit the request speed – the limitation of collecting data on high traffic sites. Expires at 10 minutes. _gid: This cookie is associated with Google Analytics. It is used to distinguish users. Expires at 24 hours. _utma: Google Analytics cookie that records the close of the first and last time the user visited the website. It expires at 2 years since the last update More information about the treatment carried out by Google Analytics here. _utmb: Google Analytics cookie that records the time of arrival on the website. Expires 30 minutes since the last update. _utmc: Google Analytics cookie used for interoperability with the urchin.js tracking code. It is deleted when closing the browser. _utmt: Google Analytics cookie. This cookie is used to process the type of request requested by the user. Expires at the end of the session. _utmv: Google Analytics cookie. This cookie is used to target demographic data. Expires at the end of the session. _utmz: Google Analytics cookie that stores the source of traffic or a campaign to explain how the user arrives on the website. Expires 6 months since the last update.

REVOCATION OF CONSENT TO INSTALL COOKIES HOW TO DELETE COOKIES FROM THE BROWSER

Chrome

1. Select the Tools icon

2. Click on Configuration.

3. Click on Show Advanced Options.

4. In the "Privacy" section, click on Content Configuration. Delete cookies: Click on All cookies and site data… Do not allow cookies to be stored.

5. Click on Delete browsing data (empty the cache).

6. Shut down and restart the browser.

For more information about Chrome click here: http://support.google.com/chrome/answer/95647?hl=es

Internet Explorer. Version 11

1. Select Tools | Internet Options.

2. Click on the General tab.

3. In the "Exploration history" section, click Delete exploration history on exit.

4. Select Delete files.

5. Select Delete cookies.

6. Click Delete.

7. Click on Accept.

8. Shut down and restart the browser.

For more information about Internet Explorer click here: http://windows.microsoft.com/es-419/windows7/how-to-manage-cookies-in-internet- explorer-9

Firefox. Version 18

1. Select Firefox | History | Clear recent history.

2. Next to "Detalles", click on the arrow below.

3. Select the following checkboxes: Cookies, Cache, Active logins

4. Using the "Blurring time interval" in the drop-down menu, select All.

5. Click on Erase now.

6. Shut down and restart the browser. You can accept or reject cookies individually in Firefox Preferences, in the History section available in Tools > Options > Privacy.

For more information about Mozilla Firefox click here: https://www.mozilla.org/es-ES/privacy/websites/#cookies

Safari Version 5.1

1. Select the Safari icon / Edit | Restore Safari.

2. Select the following verification boxes: Erase the history, Delete all website data

3. Click on Restore.

4. Shut down and restart the browser.

For more information about Safari click here: http://support.apple.com/kb/PH5042

Opera

Options - Advanced - Cookies.

The cookie options control the way Opera manages them and therefore their acceptance or rejection.

For more information about Opera click here: http://help.opera.com/Linux/10.60/es-ES/cookies.html Other browsers Consult the browser documentation that have it installed.


Legal warning

INFORMATION SOCIETY SERVICES LAW (LSSI)

SELMARK, responsible for the website, hereinafter RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002 , of July 11, of Services of the Information Society and Electronic Commerce (LSSICE), BOE No. 166, as well as informing all users of the website regarding the conditions of use. Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable. SELMARK S.L.U., reserves the right to modify any type of information that may appear on the website, without there being any obligation to notify or inform users of such obligations, being understood as sufficient with the publication on the website of SELMARK S.L.U.

1. IDENTIFYING DATA

Domain name: www.selmarklingerie.com Trade name: SELMARK Company name: SELMARK S.L.U. NIF: B36.610.525 Registered office: Calle C, nave A11, 36315 Vigo (Pontevedra) e-mail: [email protected] Registered in the Registry (Commercial / Public): Pontevedra, volume 2001, folio 215, section 8, page PO-4882, entry 8ª

2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics, are property of the RESPONSIBLE or, if applicable, has a license or express authorization from the authors. All the contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries. Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialization, requires in any case prior written authorization from the CONTROLLER. Any use not previously authorized is considered a serious breach of the intellectual or industrial property rights of the author. The designs, logos, text and/or graphics outside the CONTROLLER and that may appear on the website belong to their respective owners, being themselves responsible for any possible controversy that may arise with respect to them. The RESPONSIBLE expressly authorizes third parties to redirect directly to the specific contents of the website, and in any case redirect to the main website of www.selmarklingerie.com The RESPONSIBLE acknowledges the corresponding intellectual and industrial property rights in favor of their owners, Their mere mention or appearance on the website does not imply the existence of any rights or responsibility over them, nor does it imply endorsement, sponsorship or recommendation by it. To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the email [email protected]

3. DISCLAIMER

The CONTROLLER disclaims any type of liability derived from the information published on its website provided that this information has been manipulated or entered by a third party unrelated to it.</p >

Use of Cookies

This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and visualization of the site. The cookies used are, in any case, temporary, with the sole purpose of making browsing more efficient, and they disappear at the end of the user's session. In no case do these cookies provide personal data by themselves and they will not be used to collect them. Through the use of cookies, it is also possible for the server where the web is located to recognize the browser used by the user in order to make browsing easier, allowing, for example, access by users who have previously registered to the areas, services, promotions or contests reserved exclusively for them without having to register each time they visit. They can also be used to measure the audience, traffic parameters, control progress and number of entries, etc. In these cases, cookies are technically dispensable but beneficial to the user. This website will not install dispensable cookies without the prior consent of the user. This website uses analytical cookies (_ga or _utm) owned by Google Analytics, persistent for 2 years, to enable the control function of unique visits in order to facilitate your navigation. All users who visit the website are informed of the use of these cookies by means of a floating banner, considering that if they continue browsing they agree to their use. If you accept its use, the banner will disappear, although you can revoke consent at any time and obtain more information by consulting our Cookies Policy. The user has the possibility of configuring their browser to be alerted to the reception of cookies and to prevent their installation on their equipment. Please consult your browser's instructions for more information.

Link Policy

From the website, you may be redirected to content from third-party websites. Since the CONTROLLER cannot always control the contents entered by third parties on their respective websites, they do not assume any type of responsibility with respect to said contents. In any case, it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content. in question. The RESPONSIBLE is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the website. of the RESPONSIBLE. However, and in compliance with the provisions of articles 11 and 16 of the LSSICE, it is made available to all users, authorities and security forces, actively collaborating in the withdrawal or, where appropriate, blocking of all those contents that may affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately. This website has been reviewed and tested to work properly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the RESPONSIBLE does not rule out the possibility that there are certain programming errors, or that force majeure, natural disasters, strikes or similar circumstances occur that make access to the website impossible.

IP addresses

The website's servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain solely statistical measurements that allow knowing the number of page impressions, the number of visits made to the web servers, the order of visits, the access point, etc.

4. APPLICABLE LAW AND JURISDICTION

For the resolution of all disputes or issues related to this website or the activities carried out on it, Spanish legislation will apply, to which the companies expressly submit. parties, being competent for the resolution of all conflicts derived or related to its use the Courts and Tribunals closest to VIGO.


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