How to manage a change/return?
There is also the possibility of managing the return or exchange by accessing your customer account on our website and following the steps below:
1. Access the "Order History" section.
2. Click on "Details" to select the order for which you want to return.
3. Select the product or products that you want to return by checking the check box next to their names.
4. In case it is more than one product, you must add the amount to be returned. If you wish, you can also leave a comment indicating the reason why you want to return those garments or, in the case of a change in size or color, indicate the new shipment that you want us to send you.
5. Finally, click on "Request a return".
Once the above instructions have been followed, SELMARK will receive the request and review it. If everything is correct, the customer will receive an email confirming acceptance of the same, in which the return number will also be indicated. Your return request may be denied if the item you wish to return is an adhesive product, since in this case it is not allowed for hygiene reasons.
Once you have your return number, the customer must indicate it on the outside of the package and you will be able to manage the shipment of the same on your own with the company you want, paying the shipping cost. The address to which you should do it is the following:
SELMARK SLU - Customer service
PTL Valladares Calle C, nave A11
36315 - Vigo (Pontevedra)