Puedes ponerte en contacto con Selmark enviándonos un email a [email protected], e intentaremos responderte en un plazo de 24 horas en días laborables.
Faq Sections
Buying your Selmark underwear is easier than you think. There are two ways to do it, visiting your nearest store, or buying in our online lingerie store in a very simple way:
1. Find your perfect garment
You can search the underwear catalog by product category, (bra, panties, corsets, accessories...), by collection, in our featured section... or in the search engine, by clicking on the magnifying glass icon in the upper right corner of the page. Thanks to it you can do a very exhaustive search and see what models we have available in the size and color you are looking for.
In each garment you can see all the detailed information of each one of them: composition, available colors, detailed photos of the product... And when you have decided, select your size , color, number of units and add it to your basket! 2. Add to cart
2. Add to cart
When you find the perfect garment (or garments), remember to select your size, preferred color and number of units and click on the Buy button to create your order. You can add the clothes you want while looking at the catalog and choose only the ones you want before confirming the order. To see everything in your basket, click on the basket icon in the upper right corner of the store.
3. Confirm your order
Before confirming your order you can see everything you have added, remove products, change colors... and apply discount coupons if you are already a Selmark user. When you have your basket ready, you only have to open your session (if you have not already done so) by clicking on the user icon or register if you are not a Selmark user yet. And don't worry, you'll be able to continue with your order without losing what you've added to the basket!
4. Where do you want to receive it?
Tell us to which address you want us to send your new garments, your invoice and how you want to pay for them. And you already have your order ready! In addition, you can track the delivery with the tracking number that we will provide you.
Just by registering with Selmark you can enjoy many advantages when placing your orders:
1. Your private profile
Manage all your data, orders and discount options from your private profile, see everything you have purchased, the status of your new orders, etc. To access your private profile, you just have to click on the user icon in the upper right corner of the page. In it you can see all the information that we explain below. When you want to log out, just click on "Log out"
2. Your favorite clothes
Save the clothes that you wear the most or that you like the most in the favorites list of your private profile. You just have to click on the icon to add it to your list and click on it again to make it disappear from it. So you can have the clothes you like the most at hand.
3. Your addresses
In your private profile you can also save all your usual addresses so you don't have to add them to your orders. You just have to click on the option My addresses, fill in the data and save your new address. From that moment you will have it available for all your orders, and you can modify it or choose another one at any time.
4. Control your orders
You can see all the orders that you have made to us through the web to find clothes that you want to buy again, know when you have made them, what discounts you have used, etc. You just have to go to your private profile and click on the Order history option, where you can also see the photo of all the products that we have sent you in it.
And find out all the news!
Don't miss a new collection! If you want to be aware of all the news, you can subscribe to our newsletter, to receive our launches, special promotions in your email... and not miss a single one.
You can choose from the following, the payment option you prefer for each of your orders in the online store:
A | Card payment
Use your usual credit or debit card to make the payment through the secure payment gateway of La Caixa. Depending on the bank your card comes from, you may need your coordinate card to make a secure payment.
B | PayPal
You can also use your PayPal account to make, in a single click, the payment of your order through this secure payment platform.
C | Bank transfer or deposit
If you wish, you can also make a transfer or deposit the amount of your order to the following bank account: Recipient: Selmark S.L.U. IBAN: ES25 2100 8613 3302 0006 2010 BIC: CAIXESBBXXX
D | Bizum
You choose the option that best suits you in each order!
At Selmark Lingerie, online payment security is very important to us. We work with payment gateways that comply with the PCI-DSS security standard, and your payment details are transmitted securely using encryption (TLS) directly to the relevant payment provider. We never store your full card details.
The costs associated with shipping are as follows, depending on where your order is shipped:
Peninsular Spain: €4.50 Standard Shipping or €6 Express Shipping (*)
Peninsular Portugal: €5
Balearic Islands: €9
Canary Islands, Ceuta and Melilla: €9 (VAT not included)
Rest of the EU: €20
Rest of the world: consult [email protected]
The estimated delivery time for your order is 24/72 working hours in mainland Spain and mainland Portugal.
If you have selected bank transfer as the payment method, remember that this term may vary, since your order will not begin to be processed until we are aware that it has been made.< /p>
IMPORTANT! Due to the large volume of orders, during the SALES period this usual period may be affected and may be longer.
You will enjoy free shipping costs from the following amounts on your order:
Peninsular Spain and peninsular Portugal: €60
Balearic Islands: €75
Canary Islands, Ceuta, Melilla: €75 (VAT not included)
Rest of the EU: €80
Rest of the world: consult [email protected]
You have 30 calendar days from the date you receive your order to return an item, which is longer than the statutory minimum of 14 calendar days set out in Article 102 of the Spanish General Law for the Protection of Consumers and Users (TRLGDCU). You do not need to give a reason for your decision.
Only one return per order is permitted. If you wish to make an EXCHANGE, you must return the item and place a new order.
To arrange your return, you must notify us within 30 days:
- If you have a customer account, go to “Order history and details” and select the order you wish to return.
- If you purchased as a guest, go to “Order tracking” using the link we sent you in your order confirmation email and enter your order number and the email address used to place the order.
In both cases, follow the on-screen instructions to complete your return.
If you are returning your order from mainland Spain, we will arrange collection from your home for €3.90, which will be deducted directly from your refund.
If you are returning your order from any other location, please send the parcel directly to our head office: SELMARK S.L.U., PTL Valladares, Calle C, Nave A11, 36315 Vigo, Pontevedra, Spain.
It is important that you include the return form we sent with your order in the parcel.
You can request a new one by emailing [email protected].
For hygiene reasons (Article 103(d) of the TRLGDCU), single-use adhesive items (e.g. nipple covers or adhesive bras) cannot be returned, nor can items sold with a hygiene seal once the seal has been removed after delivery.
Once the package has been received at the SELMARK warehouses and it has been verified that the returned products are in perfect condition, the exchange or refund procedure will be carried out for the amounts corresponding to the returned products.
In the event of a return, SELMARK will refund the amount paid by the customer to the bank account, card or PayPal account used to pay for the order as soon as possible.
The return of the products will give rise to a refund in an amount equal to the purchase price of the returned product(s), within a period of 14 days from receipt of the products by SELMARK.
The refund will include possible shipping costs only in the case of the return of all the items that make up the order. If you have any questions or queries in this regard, the client can contact SELMARK by email at [email protected]
In the case of defective products or products that do not correspond to the order placed by the customer, please contact us at the following email address: [email protected] and we will give you a solution as soon as possible.
In these exceptional cases, we will order the transport company to collect the wrong products or those with some defect, with Selmark taking charge of all associated costs.
We put at your disposal a size guide where you only have to indicate the measurements that are requested according to the type of product in which you are interested and we will provide you with the size that corresponds to you in our articles.
You can visit it here.
You can get in touch with us by sending an email to [email protected], and we will try to get back to you within 24 hours on weekdays.
Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you are hereby informed as follows:
Any data you provide through this website will be processed.
The data controller is SELMARK SLU, Tax Identification Number (CIF) B36610525, with registered office in Vigo at PTL Valladares, Calle C, Nave A11, 36315, Spain. For any matters relating to the processing of personal data, you may contact us at [email protected].
We process your data for the following purposes, each with its own legal basis:
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To manage your order, payment and delivery, including sharing your data with courier or logistics companies responsible for transportation — legal basis: performance of the sales contract (Article 6(1)(b) GDPR).
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To manage your customer account and respond to your enquiries — legal basis: performance of the contract / legitimate interest (Articles 6(1)(b) and 6(1)(f) GDPR).
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To send you commercial communications and newsletters — legal basis: your express consent, which may be withdrawn at any time (Article 6(1)(a) GDPR).
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To analyse your use of the website through analytical cookies — legal basis: your consent, managed through the cookie settings panel.
It is necessary for you to provide the required data in order for us to provide the requested services. If such data are not provided, the data controller will be unable to provide these services.
Your data may be disclosed to the courier or logistics companies responsible for transporting and delivering the products, and may also be shared between the different companies within the Selmark Group where necessary to manage your order or customer account.
Some of these processing activities (website analytics) involve the transfer of your data to providers located outside the European Economic Area (Google LLC, USA), based on the safeguards provided by the EU-US Data Privacy Framework.
Personal data will be retained for as long as the commercial relationship exists and, in any event, for a period of five years. Data processed on the basis of your consent (commercial communications and analytical cookies) will be retained until you withdraw your consent.
You have the right to request from the data controller access to your personal data, rectification or erasure thereof, restriction of processing, to object to such processing, or to exercise your right to data portability in respect of data processed by automated means.
In the event of a dispute, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) or with any other competent supervisory authority.
You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Your data will not be used for automated individual decision-making.
Last updated: 17 September 2026.
In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), specifically Article 22.2 (as amended by Royal Decree-Law 13/2012), your express consent must be obtained before any cookies that are not exempt are installed on your device.
What are cookies? Cookies and other similar technologies (such as local shared objects, Flash cookies or pixels) are tools that enable web servers to store and retrieve information about your browsing activity and ensure the proper functioning of the website. They allow the server to remember information such as your browsing preferences, language and the products that are of most interest to you.
Cookies subject to the regulations and exempt cookies. Your informed consent is required for analytics and advertising cookies. Technical cookies and those that are strictly necessary for the operation of the website or for providing a service that you have expressly requested are exempt. There are different types of cookies: technical and functional cookies (necessary for using the website), analytics cookies (which measure how the website is used) and advertising or behavioural cookies (which collect information about your preferences for advertising purposes).
How we manage your consent. When you visit selmarklingerie.com, we display a cookie consent banner allowing you to accept all cookies, reject all cookies or configure them by category. Technical cookies, which are necessary for the operation of the website, are always active. The remaining cookies — analytics and advertising cookies — are only activated if you give your express consent. You can change your choice at any time via the "Cookie Settings" link in the website footer.
Cookies we use:
| Cookie | Service | Purpose | Does it require your consent? |
|---|---|---|---|
| PHPSESSID | First-party | Technical cookie, necessary to maintain your session | No |
| ndc_klaro | First-party | Records your cookie preferences | No |
| _ga, _gid | Google Analytics | Measures website visits and usage for statistical purposes | Yes |
| IDE | DoubleClick (Google) | Personalised advertising | Yes |
| _fbp, _fbc | Meta Ads | Personalised advertising on Meta (Facebook/Instagram) | Yes |
| _gcl_au | Google Ads | Measurement of advertising conversions | Yes |
| cn_tracker | Connectif (local storage, first-party domain) | Visitor identifier for personalisation and marketing automation | Yes |
| cn_previous_entity_info | Connectif (local storage, first-party domain) | Basic visitor information to optimise tracking | Yes |
| cn_previous_cart | Connectif (local storage, first-party domain) | Cart information for reminders and personalisation | Yes |
| cn_previous_push_subscription | Connectif (local storage, first-party domain) | Information about push notification subscriptions | Yes |
Google Analytics, DoubleClick and Google Ads cookies involve the transfer of data to Google LLC (USA), which has been self-certified under the EU-U.S. Data Privacy Framework (DPF) since 2023 (verifiable at dataprivacyframework.gov). The Meta Ads cookies involve the transfer of data to Meta Platforms, Inc. Its certification under the DPF should be verified in the same register before publication, as we have been unable to confirm it during this review. Connectif cookies do not involve an international data transfer: according to its Data Processing Agreement (received on 21 September 2026), the data is processed within the European Union (the Netherlands), with hosting provided by Microsoft Azure and Amazon Web Services within the EU.
How to withdraw your consent: you can change or withdraw your consent at any time via the "Cookie Settings" link in the website footer, or by deleting cookies through your browser settings.
For further information about how your personal data is processed, please refer to our Privacy Policy.
Last updated: 21 September 2026.
INFORMATION SOCIETY SERVICES LAW (LSSI)
SELMARK, responsible for the website, hereinafter RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002 , of July 11, of Services of the Information Society and Electronic Commerce (LSSICE), BOE No. 166, as well as informing all users of the website regarding the conditions of use. Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable. SELMARK S.L.U., reserves the right to modify any type of information that may appear on the website, without there being any obligation to notify or inform users of such obligations, being understood as sufficient with the publication on the website of SELMARK S.L.U.
1. IDENTIFYING DATA
Domain name: www.selmarklingerie.com Trade name: SELMARK Company name: SELMARK S.L.U. NIF: B36.610.525 Registered office: Calle C, nave A11, 36315 Vigo (Pontevedra) e-mail: [email protected] Registered in the Registry (Commercial / Public): Pontevedra, volume 2001, folio 215, section 8, page PO-4882, entry 8ª
2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics, are property of the RESPONSIBLE or, if applicable, has a license or express authorization from the authors. All the contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries. Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialization, requires in any case prior written authorization from the CONTROLLER. Any use not previously authorized is considered a serious breach of the intellectual or industrial property rights of the author. The designs, logos, text and/or graphics outside the CONTROLLER and that may appear on the website belong to their respective owners, being themselves responsible for any possible controversy that may arise with respect to them. The RESPONSIBLE expressly authorizes third parties to redirect directly to the specific contents of the website, and in any case redirect to the main website of www.selmarklingerie.com The RESPONSIBLE acknowledges the corresponding intellectual and industrial property rights in favor of their owners, Their mere mention or appearance on the website does not imply the existence of any rights or responsibility over them, nor does it imply endorsement, sponsorship or recommendation by it. To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the email [email protected]
3. DISCLAIMER
The CONTROLLER disclaims any type of liability derived from the information published on its website provided that this information has been manipulated or entered by a third party unrelated to it.</p >
Use of Cookies
This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and visualization of the site. The cookies used are, in any case, temporary, with the sole purpose of making browsing more efficient, and they disappear at the end of the user's session. In no case do these cookies provide personal data by themselves and they will not be used to collect them. Through the use of cookies, it is also possible for the server where the web is located to recognize the browser used by the user in order to make browsing easier, allowing, for example, access by users who have previously registered to the areas, services, promotions or contests reserved exclusively for them without having to register each time they visit. They can also be used to measure the audience, traffic parameters, control progress and number of entries, etc. In these cases, cookies are technically dispensable but beneficial to the user. This website will not install dispensable cookies without the prior consent of the user. This website uses analytical cookies (_ga or _utm) owned by Google Analytics, persistent for 2 years, to enable the control function of unique visits in order to facilitate your navigation. All users who visit the website are informed of the use of these cookies by means of a floating banner, considering that if they continue browsing they agree to their use. If you accept its use, the banner will disappear, although you can revoke consent at any time and obtain more information by consulting our Cookies Policy. The user has the possibility of configuring their browser to be alerted to the reception of cookies and to prevent their installation on their equipment. Please consult your browser's instructions for more information.
Link Policy
From the website, you may be redirected to content from third-party websites. Since the CONTROLLER cannot always control the contents entered by third parties on their respective websites, they do not assume any type of responsibility with respect to said contents. In any case, it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content. in question. The RESPONSIBLE is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the website. of the RESPONSIBLE. However, and in compliance with the provisions of articles 11 and 16 of the LSSICE, it is made available to all users, authorities and security forces, actively collaborating in the withdrawal or, where appropriate, blocking of all those contents that may affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately. This website has been reviewed and tested to work properly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the RESPONSIBLE does not rule out the possibility that there are certain programming errors, or that force majeure, natural disasters, strikes or similar circumstances occur that make access to the website impossible.
IP addresses
The website's servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain solely statistical measurements that allow knowing the number of page impressions, the number of visits made to the web servers, the order of visits, the access point, etc.
4. APPLICABLE LAW AND JURISDICTION
For the resolution of all disputes or issues related to this website or the activities carried out on it, Spanish legislation will apply, to which the companies expressly submit. parties, being competent for the resolution of all conflicts derived or related to its use the Courts and Tribunals closest to VIGO.
In some photographs, we use AI to help create or adjust the visual environment (model, lighting, or background). The image is always based on a photograph of the actual garment, and we faithfully reproduce its colors, finishes, and details.
All photographs are validated to ensure that the final image accurately reflects the garment's appearance and how it fits on the body (fit and proportions).