Returns & Exchanges

You have 30 calendar days from the date you receive your order to return an item, which is longer than the statutory minimum of 14 calendar days set out in Article 102 of the Spanish General Law for the Protection of Consumers and Users (TRLGDCU). You do not need to give a reason for your decision.

Only one return per order is permitted. If you wish to make an EXCHANGE, you must return the item and place a new order.

To arrange your return, you must notify us within 30 days:

• If you have a customer account, go to “Order history and details” and select the order you wish to return.
• If you purchased as a guest, go to “Order tracking” using the link we sent you in your order confirmation email and enter your order number and the email address used to place the order.

In both cases, follow the on-screen instructions to complete your return.

If you are returning your order from mainland Spain, we will arrange collection from your home for €3.90, which will be deducted directly from your refund.

If you are returning your order from any other location, please send the parcel directly to our head office: SELMARK S.L.U., PTL Valladares, Calle C, Nave A11, 36315 Vigo, Pontevedra, Spain.

It is important that you include the return form we sent with your order in the parcel.

You can request a new one by emailing [email protected].

For hygiene reasons (Article 103(d) of the TRLGDCU), single-use adhesive items (e.g. nipple covers or adhesive bras) cannot be returned, nor can items sold with a hygiene seal once the seal has been removed after delivery.

Once the package has been received at the SELMARK warehouses and it has been verified that the returned products are in perfect condition, the exchange or refund procedure will be carried out for the amounts corresponding to the returned products.

In the event of a return, SELMARK will refund the amount paid by the customer to the bank account, card or PayPal account used to pay for the order as soon as possible.

The return of the products will give rise to a refund in an amount equal to the purchase price of the returned product(s), within a period of 14 days from receipt of the products by SELMARK.

The refund will include possible shipping costs only in the case of the return of all the items that make up the order. If you have any questions or queries in this regard, the client can contact SELMARK by email at [email protected]

In the case of defective products or products that do not correspond to the order placed by the customer, please contact us at the following email address: [email protected] and we will give you a solution as soon as possible.

In these exceptional cases, we will order the transport company to collect the wrong products or those with some defect, with Selmark taking charge of all associated costs.