Puedes ponerte en contacto con Selmark enviándonos un email a shop@selmarklingerie.com, e intentaremos responderte en un plazo de 24 horas en días laborables.
Returns & Exchanges
Our customers will have a return or exchange period of 30 days from the date of receipt of the order.
A single change of items will be allowed if it is a change of size or color in the same reference. Otherwise, you must make the corresponding return and then a new order.
There is also the possibility of managing the return or exchange by accessing your customer account on our website and following the steps below:
1. Access the "Order History" section.
2. Click on "Details" to select the order for which you want to return.
3. Select the product or products that you want to return by checking the check box next to their names.
4. In case it is more than one product, you must add the amount to be returned. If you wish, you can also leave a comment indicating the reason why you want to return those garments or, in the case of a change in size or color, indicate the new shipment that you want us to send you.
5. Finally, click on "Request a return".
Once the above instructions have been followed, SELMARK will receive the request and review it. If everything is correct, the customer will receive an email confirming acceptance of the same, in which the return number will also be indicated. Your return request may be denied if the item you wish to return is an adhesive product, since in this case it is not allowed for hygiene reasons.
Once you have your return number, the customer must indicate it on the outside of the package and you will be able to manage the shipment of the same on your own with the company you want, paying the shipping cost. The address to which you should do it is the following:
SELMARK SLU - Customer service
PTL Valladares Calle C, nave A11
36315 - Vigo (Pontevedra)
Spain
If you have any questions, send an email to shop@selmarklingerie.com
For hygiene reasons, the return of adhesive products is not allowed.
Once the package has been received at the SELMARK warehouses and it has been verified that the returned products are in perfect condition, the exchange or refund procedure will be carried out for the amounts corresponding to the returned products.
In the event of a return, SELMARK will refund the amount paid by the customer to the bank account, card or PayPal account used to pay for the order as soon as possible.
The return of the products will give rise to a refund in an amount equal to the purchase price of the returned product(s), within a period of 14 days from receipt of the products by SELMARK.
The refund will include possible shipping costs only in the case of the return of all the items that make up the order. If you have any questions or queries in this regard, the client can contact SELMARK by email at shop@selmarklingerie.com
In the case of defective products or products that do not correspond to the order placed by the customer, please contact us at the following email address: shop@selmarklingerie.com and we will give you a solution as soon as possible.
In these exceptional cases, we will order the transport company to collect the wrong products or those with some defect, with Selmark taking charge of all associated costs.