Puedes ponerte en contacto con Selmark enviándonos un email a [email protected], e intentaremos responderte en un plazo de 24 horas en días laborables.
Returns & Exchanges
Customers have a 30-day return period starting from the date the order is received.
Only one return of items per order is permitted. If you wish to make an EXCHANGE, you must return your item and place a new order.
To make a return or exchange outside of Spain, please contact us at the following email address and we will confirm the details of your return request: [email protected]
The associated shipping costs are the customer's responsibility. They can send the package back to us using any shipping company they prefer.
Simply follow these steps:
1. Confirm the request by email to [email protected]
2. Mark the item(s) you wish to return on the order slip and place it inside the package.
3. Indicate the following code on the package: D – (your order number).
4. Send the package to the following address:
SELMARK SLU - Customer Service
PTL Valladares Calle C, nave A11
36315 - Vigo (Pontevedra)
Spain
If you have any questions, send an email to [email protected]
For hygiene reasons, the return of adhesive products is not allowed.
Once the package has been received at the SELMARK warehouses and it has been verified that the returned products are in perfect condition, the exchange or refund procedure will be carried out for the amounts corresponding to the returned products.
In the event of a return, SELMARK will refund the amount paid by the customer to the bank account, card or PayPal account used to pay for the order as soon as possible.
The return of the products will give rise to a refund in an amount equal to the purchase price of the returned product(s), within a period of 14 days from receipt of the products by SELMARK.
The refund will include possible shipping costs only in the case of the return of all the items that make up the order. If you have any questions or queries in this regard, the client can contact SELMARK by email at [email protected]
In the case of defective products or products that do not correspond to the order placed by the customer, please contact us at the following email address: [email protected] and we will give you a solution as soon as possible.
In these exceptional cases, we will order the transport company to collect the wrong products or those with some defect, with Selmark taking charge of all associated costs.